Application and Enrolment Process

Please submit an Enquiry form through the link on this site and we will contact you to discuss your needs and the application/enrolment process. Alternatively you may Submit your application by completing an application form using the My Family Lounge Widget on our webpage, following the steps outlined below:

Step 1: Register for My Family Lounge

For NEW families to this service who have not used My Family Lounge before, click on the REGISTER button. You will be taken through to a registration process to create your My Family Lounge account.

For NEW families to this service who have used My Family Lounge before, skip to step 2!

Step 2: Permanent Booking Request

Log in to your My Family Lounge account and tell us about you, your child and what permanent bookings you are after so we can help you out.

Step 3: Accepting an Offer

You will be contacted when a place is available that matches your requirements, with an offer of a place. Select the “view offer” button and either accept or decline the offer. If you accept, you will be prompted to complete an enrolment form. A $150 enrolment fee is charged upon accepting the offer and completing the enrolment form.

 Once this is completed, your child’s place is secured.

 If you ever need to update contacts or any other details, including requests for more or different days, please log in to My Family Lounge. All information entered in this site, feeds through to our enrolment management program.

 Enrolment Form

Please ensure all of the following documents are attached or included to the enrolment form before submission:

  • Immunisation records

  • Parent’s CRN number (if applicable)

  • Child’s CRN number (if applicable)

What happens after Enrolment ?

Enrolment Meeting

In preparation for you and your child to commence care, we will organise for you to attend an enrolment meeting. The focus of this meeting will be to formally outline specific information and processes that will assist in making your family’s transition into care as smooth as possible. It will also be an opportunity for us to follow up on information received from you to help establish your child’s individual care needs. Please allow 45 minutes for the meeting.

Security Access Card

The security Access card system adopted by our facilitates secure electronic entry to the access-controlled gates/doors. The access card will enable access to the centre during opening hours from 7:30am – 5:30pm, for the purpose of dropping off and collecting your child/ren. We will provide your family an access card at the enrolment meeting. Additional cards are available for purchase here,

Fees and Benefits

Fees are charged fortnightly and two weeks in advance. Please contact us for details of our current fee schedule. Families using the centre can apply for Child Care Benefit (CCB) and Child Care Rebate (CCR) through the Family Assistance Office 136 150 or

 We require enrolled families to:

 Go to to find out if you are eligible to receive the Child Care Rebate (CCR) and Child Care Benefit (CCB) and fill out the related documentation. Families will receive CRN (numbers) from the government.

This information will be required once a placement is offered to and your child. You will be directed to Qkenrol to complete your details of which the CRN and related information is required.

To help your child settle into care…

Transitioning Into Care

For most children, entry into childcare will be the first experience of being separated from you. It is natural that your child will experience some anxiety, therefore it is important for us to work together to build a relationship necessary for successful transition and adjustment for your child and yourself.

We follow primary care principles within our services. This is achieved through having the same educators present at the start and finish of each day as well as maintaining consistent educators within each area. Predictable practices, warm respectful relationships and continuity are an essential part of our day. This will support both families and children to establish comfortable and familiar relationships.

 Parents are encouraged to help their child’s transition by taking the child to visit the centre a few times prior to leaving them. These visits may assist the child and family in this transition process. Both parents and child then receive an overall picture of the centre and have plenty of opportunity to ask questions and absorb the centre environment. This is also an ideal time to go over any other questions you might have.

 Our centre offers your child the following transition opportunities to ensure a smooth adjustment. These sessions are usually booked at the enrolment meeting .

  • 1 x 1-hour visit – with family (optional) – 9.30am – 10.30am (negotiable)

  • 1 x 1-hour visit – alone – 9.30am – 10.30am (negotiable)

Additional transition can be negotiated on an individual basis if needed.

Settling Into Care

Parents are encouraged to discuss any issues with educators that are relevant to your child’s day to day care, behaviour or emotional state. Please feel free to telephone during the day to enquire about your child’s wellbeing. Our educators/centre director are happy to assist you in this open and ongoing communication.


Policies have been developed to guide practices and inform parents and educators of expectations. These are always available upon request.

 Some key policies include:

  • Arrival and departure policy

  • Safe sleep, rest and relaxation policy

  • Behaviour management policy

  • Sun safe policy

  • Grievance policy