Frequently Asked Questions

To learn more about us please consider the FAQs below. Please do not hesitate to contact us if you can’t find the answers you are looking for.

How is the wait list managed?

For new parents registering for our centre’s wait list, please register through My Family Lounge portal. When a space does become available, we will be in touch to begin the enrolment process.

Does my child need to be immunised?

Yes, to fulfil our responsibilities to provide a safe and healthy environment for children, families, educators and visitors we do require that all our children are fully immunised as a prerequisite for enrolment and as a condition of continuing attendance.

In order to be eligible for Child Care Subsidy  parents must ensure their children meet the immunisation requirements. For more information follow this link immunisation requirements

Can I visit your Centres?

Yes! We would love to show you our centre and give you and your family the chance to meet our educators and children. To book a tour, please complete the registration of interest on line by following the links on this site.

A tour is your chance to meet the educators and discuss your needs one-on-one with our centre director. Our staff will also then be able to help with your enrolment and be more informed for the settling in of your child.

What is the transition process? 

Once you have secured a placement at our centre you will receive a Parent Information Handbook, which contains complete information to help you prepare for your child’s early learning and care. We advise you to read the handbook thoroughly. You will also have the chance to speak with our director to ask any questions you have and to arrange transition visits. On this day/s your child can spend a little time in his/her nominated room, be guided through the expected daily program and meet our educators.

Do I need to pack a lunch?

Our centre employs a chef to prepare snacks and lunch for the children attending in the nursery and toddler areas. A healthy nutritious menu is on display for families to view and your feedback is welcome at any time.

We encourage our families to provide lunch for our kindergarten children (4 year olds) to help them transition into school. Packing lunch is also a great way for your child to get involved in preparing a tasty lunch box and learning about healthy food at the same time.

Visiting  may assist you.

Our centres are extremely considerate of food allergies and dietary requirements. Please do not bring peanut paste, Nutella or any other nut-based foods to our centres to safeguard children with allergies.

Our centre employs a chef to prepare snacks and lunch for the children attending in the nursery and toddler areas. A healthy nutritious menu is on display for families to view and your feedback is welcome at any time.

What else should be in my child’s bag?

  • A few changes of clothes/spare underwear/socks – accidents do happen!

  • Suitable shoes to protect your child’s feet when playing

  • A named drink bottle if preferred – water and glasses will be freely available for children to access

  • Comfort item (if required for sleep) such as cuddle

  • A sleeping bag (if required)

  • Dummy in a sealed, named container (if required). We ask that you supply an additional dummy that can remain at the centre

  • Any medications – please give these to centre staff to manage directly. Please note our centres have formal processes in place to support children who require short or long-term medications as well as action plans for children with any known medical conditions. Please speak further with your centre educator/registered nurse/director regarding any medical issues.

Do I need to pack sunscreen?

As a sun-safe centre we provide child-friendly sunscreen, however if your child has sensitive skin please feel free to provide your preferred brand.

What is the Child Care Subsidy?

Childcare Subsidy are payments from the Government to help with the cost of childcare. To get Child Care Subsidy you need to meet certain criteria.

You may be eligible if you or your partner:

  • care for your child at least 2 nights per fortnight, or have 14% care

  • are liable for fees for care provided at an approved child care service, and

  • meet the residency rules

Your child must also:

How much Child Care Subsidy you’re eligible for depends on:

To find out more go to


What happens if my scheduled day falls on a public holiday or if my child is sick?

Normal fees apply for all other public holidays your child is scheduled to attend.

Normal fees apply for when your child is absent or sick.

What if my child isn’t toilet trained?

Staff will assist in the guidance of toilet training whenever possible. At least 2 weeks of success with toilet training at home should occur before toileting